Auvious Platform

Auvious modernizes customer support by bringing live video, secure co-browsing, screen sharing, and AI-powered assistance into everyday service conversations. Agents can instantly switch from chat or voice to a face-to-face session, helping them understand complex issues and guide customers through solutions in real time.

The platform offers WebRTC-based video and audio, collaborative browsing, screen sharing, AR pointers, live captions, recording and playback, scheduling, white-label customization, and multi-participant calls. AI-powered features can provide additional context from what customers share on camera, helping teams reduce back-and-forth and deliver more efficient support.

Auvious integrates with leading contact-center and CRM platforms, including Genesys, NICE, Talkdesk, and Salesforce. Built with security and reliability in mind, it supports encrypted communications and compliance requirements such as GDPR, HIPAA, and ISO 27001.

By combining human interaction with practical AI tools, Auvious helps businesses create smoother support experiences, strengthen customer relationships, and resolve challenging conversations more effectively.